Having trouble loading my admin page

Discussion in 'General Support' started by joe321, May 7, 2019.

  1. joe321

    joe321 Member

    Joined:
    Feb 11, 2018
    Messages:
    47
    Likes Received:
    3
    Hi there !

    For some reason for the past week i haven't been able to login to my admin page, i have 2 webid sites and weirdly enough it's the same on both, i can access the main site no problem, just can't get to my admin panel :/

    I have cleared all caches and tried in different browser but still the same, the page just doesn't load up at all.


    could someone help me figure this out please ?



    thank you !
     
  2. joe321

    joe321 Member

    Joined:
    Feb 11, 2018
    Messages:
    47
    Likes Received:
    3
    just to add can i view the error logs in my ftp files ? as i can't get into my admin panel to check it there, also my page doesn't load to a 404 or 505 error just to add, it just doesn't load



    thank you
     
  3. nay27uk

    nay27uk Super Moderator Staff Member

    Joined:
    Nov 24, 2009
    Messages:
    5,565
    Likes Received:
    544
    Yes if you FTP in you will find your error logs as a .txt file I dont remember where though
     
  4. joe321

    joe321 Member

    Joined:
    Feb 11, 2018
    Messages:
    47
    Likes Received:
    3
    hi, i cant find .txt anywhere, i can find errorlog.tpl
     
  5. Box Lot

    Box Lot Super Moderator Staff Member Developer

    Joined:
    Dec 18, 2008
    Messages:
    2,615
    Likes Received:
    164
    It's at the top level of your host account, not inside Webid. Usually in a folder called "logs".
     
    nay27uk likes this.
  6. joe321

    joe321 Member

    Joined:
    Feb 11, 2018
    Messages:
    47
    Likes Received:
    3
    Ok well one of my sites has come back weird enough, but the other one just won't load and i can't see the errors to fix it.

    i enabled 'show error' logs in my php config, so i should see the errors in my admin panel but i can't get to it.


    Any help will do please



    thank you !
     
  7. skyhigh

    skyhigh Member

    Joined:
    Sep 28, 2010
    Messages:
    440
    Likes Received:
    8
    http://www.webidsupport.com/forums/index.php?threads/blank-page-in-admin.12408/


    d answer its there, also happened to me
     

Share This Page